COVID-19 Update from the Principal Officer. - Medshield
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COVID-19 Update from the Principal Officer.

Posted in Medshield Medical Scheme   |   March 27th, 2020

Monday night’s decision by President Ramaphosa to institute a national lockdown will go down as a defining moment in our history. In his words:
“This is a decisive measure to save millions of South Africans from infection and save the lives of hundreds of thousands of people. While this measure will have a considerable impact on people’s livelihoods, on the life of our society and on our economy, the human cost of delaying this action would be far, far greater.”

These are trying times for all of us locally, regionally and globally, and as a trusted self-administered medical scheme, Medshield provides essential services on a daily basis to our members/patients, clients and doctors, and hospitals and is therefore exempted by the restrictions imposed by the President during the 21 days of national lockdown. Furthermore, this is not just a private healthcare issue – but also a South African crisis that affects us all.

At Medshield, our vision is “Caring about YOU towards a healthier nation”, and in challenging times like these it is now more important than ever that we come together to fulfil our vision.

Like Government, Medshield has implemented definitive measures to ensure continuous access to care for our members, whilst protecting our employees. Over the past weeks we have prepared our business continuity plans to ensure that we continue providing our members with access to care, and to maintain the levels of service that you expect from us. To reduce social contact, many of our staff members will be working remotely ensuring that our day-to-day operations continue as normal.

Our Contact Centre will remain operational and we will endeavour to ensure that our service levels are maintained. Members can download the Medshield IOS and Android apps to access a host of member specific information at the push of a button. That said, if by chance you experience any challenges, we urge you to contact Medshield directly.

March 2020 will go down in history as a time when the uncertainty of the Coronavirus hit our shores and only a collective effort from each of us will determine a positive conclusion. I believe the continued access to care for our members, and the interventions we as a nation are undertaking will provide us with the means to overcome this crisis. We have great trust and confidence in South Africa’s experienced health care professionals, and they have our full support during this challenging period.

Thoneshan Naidoo Principal Officer, Medshield Medical Scheme

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