Complaints Escalation Process - Medshield

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Complaints Escalation Process

Complaints Escalation Process

In the spirit of promoting the highest level of professional and ethical conduct, Medshield Medical Scheme is committed to a complaints management approach that treats our members fairly.

To lodge a complaint please use the contact details below:

Telephone: 086 000 2120 request to speak to the respective Manager.
The complaint will be managed in line with the complaints escalation procedure in order to ensure a fair and timeous resolution.