Complaints Escalation Process - Medshield

COVID-19 Online Resource & News Portal - Emergency Hotline: 0800 029 999 - WhatsApp Support Line: 0600-123456

  086 000 2120

Complaints Escalation Process

Complaints Escalation Process

In the spirit of promoting the highest level of professional and ethical conduct, Medshield Medical Scheme is committed to a complaint management approach that treats our clients fairly and effectively.

To lodge a complaint please use the contact details below:

Telephone: 086 000 2120 – request to speak to the
respective Operational Manager or General
Manager: Operations – depending on the nature of
the complaint.
E-mail: to the Operational Manager and General Manager: Operations. The complaint will be dealt with in linewith the complaints escalation procedure in order to ensure fair and timeous resolution.